Our approach to privacy
The forum http://forum.cc-london.com (the "forum") is operated by the person, company or organisation detailed in the forum administrator section of the forum ("we" or "us"). We control how your personal information is used.
Personal information we hold about you
We collect personal information from you when you voluntarily submit information directly to us or the forum. This can include information you provide when you register to use the forum, complete a form, comment on the forum, correspond with us, subscribe to our email lists or respond to surveys or promotions. We also collect personal information indirectly from you such as information about the pages you look at on the forum or the device you connect to the forum with. We may also collect personal information about you from third parties such as other users of the forum.
We describe the categories of personal information we collect in more detail below:
Contact details: such as your name and email address.
Profile information: such as user name, your interests and experiences and your profile picture.
Comments and opinions: such as comments and opinions you leave on the forum or when you respond to our surveys, promotions or other user content such as classified ads, events or polls.
Private messages to us: private messages you send to us that you do not make publicly available on the forum.
Private messages to other users: private messages you send to other users that you do not make publicly available on the forum.
Payment and transaction information: we will keep records of the products and services you purchase from us and the payment method you use for the transaction.
Your preferences: choices you make such as notification preferences or choices about how the forum is displayed.
Information about how you use and connect to the online service
We collect information about how you use the forum such as the pages and links you access, the time you access the forum and duration you are on it, the website you come to the forum from or go to after leaving the forum and selections and choices you make when using the forum.
We also collect information about the computer or other electronic devices you use to connect to the forum such as details about the type of device (which can include unique device identifying numbers), its operating system, browser and applications connected to the forum through the device, your Internet service provider or mobile network, your IP address and your device's telephone number (if it has one).
Typically, the information we collect about how you use or connect to the forum is associated with your device and not you as a named individual. However, if you are logged into a registered account this information may also be associated with your account.
Information about your location
Other than information you choose to provide to us, we do not collect information about your precise location. Your device's IP address may help us determine an approximate location but this will be no more precise than the city, state or country you are using your device in.
Information provided by other users
Other users provide information that is associated with you such as comments and opinions they post on the forum that identify you or their responses to your comments and opinions or messages. For example, other users could provide information that is associated with you when responding to a post you have made on the forum or when addressing queries you have about classified ads or events.
Information provided by other organisations
Other organisations may provide information that we associate with you where they are lawfully permitted to share it, such as contact details, demographic data, or Internet navigation information.
Information from fraud and crime prevention organisations
If fraudulent or other criminal activity is suspected relating to your account, we may be provided with information by credit reference, fraud and crime prevention organisations.
How we use your information
We will also use your personal information for the purposes specifically described below:
Contact details: we will use your contact details so that we can communicate with you directly about the service and about queries, issues or concerns you or other users have. We may also use your contact details to send you information about products and services that may be of interest to you (such communications will be in accordance with your marketing preferences).
Profile information: we will use your profile information to create a public profile for you on the forum.
Comments and opinions: we will display your public comments, opinions and responses on the public areas of the forum. We will not publicly display your private messages or private interactions with us or another user. We will also use your comments and opinions to determine topics, products and services that may be of interest to you.
Payment and transaction information: we will use payment and transaction information you provide to process payment for any service or product you purchase from us. We may also use the history of your transactions with us to determine topics, products and services that may be of interest to you.
Private messages to us: we will use private messages you send to us to help us respond to any query, issue or concern you raise.
Private messages to other users: we will facilitate the delivery and storage of private messages between you and other users of the forum.
Your preferences: we will use your preference settings for the purpose of providing notifications, displaying the forum and following other choices you are able to make about how the service is delivered.
Information about how you use and connect to the online service: we use this information to present the forum to you on your device. We will also use this information to determine topics, products and services that may be of interest to you.
Information about your location: we may use an approximate location to ensure content on the forum is relevant to the city, state or country you are using your device in. We will not collect or track your exact location without your consent.
Information provided by other users: we will display comments and opinions posted by other users in the forum which may contain personal information about you. If you are concerned about any content which contains personal information about you please report it to us. We will use your personal information that is contained in private messages sent to us by other users to respond to any query, issue or concern they raise.
Information about topics, products and services that may be of interest to you: we will use information we gather about topics, products and services that may be of interest to you to help us improve the forum and develop new products and services. We may also use this information to help us decide on marketing that may be relevant to you.
Information about fraudulent or criminal activity relating to your account: we will use information about fraudulent or criminal activity relating to your account for the purposes of preventing fraud or crime.
All personal information: will use all the personal information we collect to: (i) monitor and improve the forum and our procedures and processes; and (ii) to help us develop new products and services. Our use of your personal information in this way will not result in information that was not previously publicly available being made public on the forum. We will also not use information about fraudulent or criminal activity relating to your account in the development of new products and services.
We may anonymise and aggregate any of the information we collect (so that it does not directly identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving the forum and developing new products and features.
Information we share with third parties
We may share your personal information with the following parties:
Service providers and advisors: third parties who provide a service to us, for example, we use third party email provider to help us deliver your email notifications to you. These third parties will only be allowed to use your personal information in accordance with our instructions and will be required to keep your information secure.
Other users of the forum: your comments and opinions, your user name, your profile picture, the description of yourself that you add to your profile and other user generated or supplied content will be available to other users of the forum. Some actions, such as declaring attendance of an event, may also grant other users of the forum access to your contact details.
Purchasers of our business: personal information may be disclosed or transferred to buyers or perspective buyers of our business or any of our assets as part of the sale.
Law enforcement, regulators and other parties for legal reasons: third parties who we are under a legal obligation to disclose your personal information to or who we need to disclose your personal information to protect our rights, property or safety or the rights, property or safety of others, detect and investigate illegal activities and breaches of any agreement we have with you.
We do not disclose information about identifiable individuals to anyone else except as set out above. We may provide third parties with aggregate statistical information and analytics about users of the forum but will we make sure no one can be identified from this information before we disclose it.
Marketing and Advertising
Email Marketing - From time to time we may contact you by email with information about our products and services. If you do not want us to send you email marketing, please let us know by sending an email to us at firstname.lastname@example.org. You can also unsubscribe from our marketing emails by clicking on the unsubscribe link (where available) in the emails we send to you.
Email Notifications About Activity on the Forum - We will send you email notifications when certain actions take place on the forum. Such notifications will be sent in accordance with your notification settings under your user profile. If you want to stop or change the notifications you receive you can do so by amending your notification setting in your user profile.
Advertising on the Forum and other Websites - We or our advertising partners may show advertisements to you on the forum or on other websites. To do this we or our advertising partners may collect information about how you use the forum or the types of other web pages, content and ads you, or others who are using the device you connect to the forum, interact with, visit or view. The information collected might also include the IP address of the device you connect to the forum.
We or our advertising partners use the information that is collected to make sure adverts you see either on the forum or other websites or apps (where our partners have advertising space) are more relevant to you.
The techniques our advertising partners use recognise the device you are using but are not aimed at you as a named individual. Typically cookies and similar technologies are used to provide this type of advertising. You can find out more about cookies and how to manage their use by reading our cookies policy http://forum.cc-london.com/legal/cookies.
Storing and transferring your personal information
Timeframe: your personal information will be kept by us for as long as your account remains active. If you deactivate your account your personal information will be kept for a reasonable period of time after this so that we can complete any activities it is being used for. Your comments on the forum will be associated with your account as long as your account remains active. If you deactivate your account, your comments will be kept (as they form part of the discussions on the forum) but will no longer be associated with your account.
Cookies and Local Storage: we may store information (which may include personal information) locally on your device using cookies and other browser and application storage methods. For further information please see our cookies policy http://forum.cc-london.com/legal/cookies.
Accessing your personal information
Most of the personal information we hold about you is available directly from viewing your account and looking back over your own activities. If you think there is other information you would like to access, please contact us using the contact details set out in the "Contacting us" section below. Please provide as much information as you can about the information you are looking for and we will be happy to try and help you find it.
Links to third party sites
The forum may, from time to time, contain links to and from third party websites of our partner networks, advertisers, partner merchants, retailers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
Our policy towards children
Our forum is only available to persons aged 13 or over.
The forum is not directed to persons under 13 and we do not knowingly collect personal information from children under 13. If you become aware that your child has provided us with personal information, without your consent, then please contact us using the details below so that we can take steps to remove such information and terminate the child's account.
Changes to this policy
Notice to you